Impressive service from an Insurance Company

Yummy Mummy · 21-06-2006, 12:26 PM

Driving to work this morning I ended up being the meat in the sandwich between two other cars. Jumped straight on the phone to the insurance company to organise a tow truck etc, and within 10 minutes, the claim had been put through, the tow truck had arrived, and my poor car was taken away. 5 minutes after that a taxi arrived to take me home and a hire car was organised. Before I had even left the house, the Panel shop rang to say the car had already been taken down to the insurance company's assessor and I would hear within 24 hours if they will be repairing it or giving me a new car (mine is only 6 months old) This was all within about an hour of the accident.

I was still at work by 9.30am with very little disruption to my day, other than a sore shoulder and arm.

Honestly thought it would be more of a hassle. Very impressed.

SunDrifter · 21-06-2006, 12:30 PM

so who's your insurer?

Edit: Good to hear though. Hope your car comes back straight.

Yummy Mummy · 21-06-2006, 12:31 PM

Sorry, Insurer is GIO

Kirky · 21-06-2006, 12:33 PM

That is just awsome that they were so good, a rare thing these days! Not so good about your car and your sore spots though. My XR is with them. If the need shall ever arise I hope they are that good with me too and not just yummy mummy's LOL

4.9 EF Futura · 21-06-2006, 12:45 PM

Good stuff. As well as informing your fellow AFFers, it may be worth giving the company some feedback as well.

Unfortunately, as we all know - good service is the exception to the rule these days... tell the insurer about your experience and someone in claims might get a pat on the back - good way to brighten someone's day IMO...

Hope the arm and shoulder dont pull up too sore!

XA Coupsta · 21-06-2006, 01:34 PM

...you dont work for GIO do you.......

Da_Sheep · 21-06-2006, 04:08 PM

hope your feeling less sore!!!
that is quite amazing ive never heard of an insurance company doing so much so quick truly amazing!!!

DJR David · 21-06-2006, 05:22 PM

Good to hear you are okay.

I recently changed my insurance to AAMI. Not only was it cheaper than many others, when i first phoned them a REAL person answered the phone, not some bloody machine. What a pleasant surprise.

yet needed to make a claim though, thankfully :eclipsee_

Yummy Mummy · 21-06-2006, 06:30 PM

Thanks guys. My shoulder is actually quite sore, but I jarred it pretty well on impact. Just muscular pain, no broken bones, bit of deep heat and a nice gentle massage from the other half will make it better.

No, I don't work for GIO, just extremely surprised by the level of service. I haven't had to make an insurance claim before, so I suppose I didn't know what to expect. (And kirky I don't think it would have made any difference if I wasn't a "yummy mummy" hehe)
I am on the road for work about 90% of the time, so I was worried what impact it would have.

These things happen I suppose, I was just grateful everyone was ok, and that I didn't have my little man in the car with me.

devilracer_01 · 21-06-2006, 07:10 PM

Very good news, good when they are like that, on car insurance Ive just changed mine to CGU from RACV and saved $30 per month it was $68 with RACV and its now $38 with CGU.